Feedback from previous guests about their experience.
86%
liked the hotel and would stay again
Spa/hot tub
Breathtaking view
Pricey services
High dining costs
8.6/10
Great
Rooms
8.8
Location
9.5
Service
8.5
Dining
7.8
Guest reviews
8.6/10
based on 6 reviews
5/5
based on 209 reviews
9.0
9.0/10 based on 771 reviews
#28 of 107 hotels in Zermatt based on Tripadvisor
John
United States,
April
2024
8.8/10
I felt like I hit the jackpot with this hotel. The stunning view of Matterhorn from my room was breathtaking, and the private spa/hot tub made the experience even more luxurious. Enjoying fondue on the balcony while wrapped in the fluffiest robes was pure bliss. However, the price tag is on the higher end.
Rooms
9.0
My room had a stunning view of Matterhorn and came with the added bonus of an individual spa/hot tub for up to four people. The room could be opened without any noise impact and even had a personal fondue set for the ultimate cozy experience on the balcony with those ginormous fluffy robes!
Service
8.0
The service here was just what you need when you're hitting the slopes, catering to skiers and being attentive to our every need. The staff was super friendly and warmful, making us feel truly cared for. The only downside is the price for some services can add up quickly.
Location
9.0
The location of this hotel is a dream come true. It's lined with boutique shops, hotels, and restaurants, offering a vibrant atmosphere. The close proximity to the Sunnegga Bahn and other transport links, coupled with the fantastic view of Matterhorn, makes it a perfect base for any traveler. The only issue may be the slightly higher price for such prime location.
Dining
9.0
The dining experience here was above and beyond my expectations. Not only did the options taste great, but I also received a sweet surprise of Läderach heart-shaped chocolates on Valentine's morning. The golden malted waffles were a standout treat. However, the prices for certain dining choices were a bit steep.
Facilities
9.0
The facilities are top-notch here, with everything you could wish for to enhance your stay. From room service to laundry and shuttle services, they have it all. The only downside is that some services might come at an additional cost, so keep an eye on the charges.
Spa/hot tub
Pricey services
Jessica
United Kingdom,
February
2024
8.2/10
The hotel is nestled in a wonderful Zermatt location, just a short walk away from the train station, where we enjoyed complementary coffee and tea. The rooms, although some are under construction, were very clean, cozy, and offered breathtaking views of the Matterhorn. The service from the genuinely friendly and helpful staff was exceptional, making our stay even more delightful. The dining, although delicious, now includes a 25 CHF per person charge. Overall, a great value for the location and amenities provided.
Rooms
8.0
The rooms, although some are under construction, were very clean, cozy, and offered breathtaking views of the Matterhorn.
Service
9.0
The service from the genuinely friendly and helpful staff was exceptional.
Location
9.0
The hotel is nestled in a wonderful Zermatt location, just a short walk away from the train station, where we enjoyed complementary coffee and tea.
Dining
7.0
The dining, although delicious, now includes a 25 CHF per person charge.
Facilities
Various facilities available to enhance the stay.
George
United States,
February
2024
8.4/10
I loved staying at this hotel! The rooms were cozy and had my very own fondue set to enjoy on the balcony, plus those fluffy robes were just amazing. The bed was so comfortable, and it was a pleasant surprise to see it always made when I returned from Apres, complete with a chocolate treat on my pillow. However, the room did get a bit too hot at times without individual temperature control.
Rooms
8.0
The rooms were simple and cozy, with all the comforts I needed.
Service
9.0
The service was outstanding! They even prepared breakfast bags for my early departure, and the staff were lovely and very welcoming.
Location
10.0
The location was perfect, right next to the lifts and bus stops, and just a short walk to the center of town.
Dining
6.0
The dining options were very basic with limited choices, but the hotel made up for it with other great amenities.
Facilities
9.0
The facilities were top-notch, with everything from room service to ski equipment hire available.
Guy
United Kingdom,
January
2024
9.4/10
The hotel offers amazing rooms with views of the Matterhorn and the river that runs through town. The service was exceptional, especially during the busy Easter Holiday time. The location is unbeatable, just opposite one of the main Zermatt lifts. The dining experience was excellent, catering to everyone's tastes. Overall, a top choice for a memorable stay.
Rooms
10.0
The rooms were amazing, offering stunning views of the Matterhorn and the river.
Service
9.0
The staff was not only friendly but went above and beyond, even offering to book restaurants and assisting with luggage.
Location
10.0
The hotel's location is second to none, just opposite one of the main Zermatt lifts.
Dining
9.0
The dining experience was superb, with fresh and tailored meals that pleased everyone.
Facilities
9.0
The hotel offers top-notch facilities to enhance your stay.
Tommy
United Kingdom,
December
2023
8.4/10
The hotel offers comfortable, fresh rooms with a Matterhorn view, very clean, and cozy beds and pillows. The service was mixed with helpful and friendly staff but lacking enthusiasm in answering questions. The location is fantastic with fantastic views of the Matterhorn, although carrying large luggage might require using the shuttle or taxi. The dining experience was good with adequate options, although there is now an additional charge. The facilities are well-maintained and include a natural wood sauna.
Rooms
9.0
The rooms were very clean and comfortable with a Matterhorn view.
Service
7.0
The staff were really friendly and helpful, but had zero interest in answering questions.
Location
9.0
The location is just perfect with a fantastic view of the Matterhorn, close to mountain train stations.
Dining
8.0
The dining was very good with a variety of options, but now incurring an extra charge.
Facilities
9.0
The facilities include a natural wood sauna and were well-maintained.
scenic view
lack of enthusiasm
George
United States,
November
2023
9.0/10
My stay at the hotel was incredible! The room had a truly exceptional view of the Matterhorn, and I was lucky to be upgraded to a room facing this majestic mountain. The room was so comfortable, making my stay even more enjoyable. However, it was disappointing that the effective Matterhorn view was missing.
Rooms
9.0
The room had a truly exceptional view of the Matterhorn and was so comfortable.
Service
9.0
The service was top-notch, with the staff being very friendly and attentive. They made me feel welcome throughout my stay.
Location
10.0
The hotel's location was perfect, right next to the lifts and bus stops, and only a short walk to the center. It couldn’t have been more convenient.
Dining
8.0
The dining experience was very good, with a nice selection of cereals, muesli, ham, cheeses, and breads. The Läderach heart-shaped chocolates added a sweet touch to start the day.
Facilities
9.0
The facilities were fantastic, offering everything I needed for a comfortable stay.
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