Hotel Zermama Zermatt, Zermatt ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Matterstrasse 23, Zermatt, Switzerland, 3920

Hotel Zermama Zermatt is a newly renovated 4-star hotel located in the heart of Zermatt. Guests can enjoy a variety of lodging options, dining experiences, and exceptional views of the Matterhorn and the Mischabel range. The hotel features modern accommodations, a cozy bistro, and extensive leisure facilities.

Rooms & Amenities

Hotel Zermama Zermatt offers 29 brand new rooms, including single and double options, with sizes ranging from 129 ft² to 484.5 ft². Each room features a flat-screen TV, minibar, and free Wi-Fi, with select accommodations boasting balconies with stunning views of the Matterhorn and Mischabel range.

Dining & Leisure

The Zermama Bistro serves breakfast, lunch, and dinner, utilizing fresh, regional ingredients. Guests can enjoy outdoor dining on the sun terrace and exquisite cocktails prepared at the bar, while a lively environment fosters social interactions.

Services & Facilities

Hotel Zermama Zermatt features a unique co-working space named Puraworka, equipped with high-speed Wi-Fi and meeting facilities. The hotel also offers leisure amenities including a private whirlpool and a sauna with views of the Matterhorn, as well as easy access to ski lifts and hiking trails.

Location & Accessibility

The hotel is 0.5 miles from Zermatt station and only a two-minute walk to the Sunnegga Railway. Nearby attractions include Mountaineer's Cemetery, the old town, and various après-ski locations, making it convenient for guests to explore the picturesque village and its surroundings.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Large Twin Room Balcony

Max:

2 persons

27 m²

Bed options:

2 Single beds

Mountain view

Shower

Coffee machine

room details

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Twin Room Balcony Matterhorn View

Max:

2 persons

22 m²

Bed options:

2 Single beds

Mountain view

Shower

Coffee machine

room details

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Deluxe Suite Jacuzzi Matterhorn View

Max:

4 persons

47 m²

Bed options:

2 Single beds

Mountain view

Shower

Sauna

room details

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Getting around

A list of all available modes of transport

City Centre

Zermatt300 m

Airports

Sion (SIR) 82.7 km

Agno (LUG) 200.6 km

Train

Zermatt railway station400 m

Train100 m

Bus

Bus stop 11.7 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Cozy and Comfortable

“My room was thoughtfully designed with cozy furnishings and a spacious layout that provided a perfect retreat after skiing.” view full review

Delicious Breakfast

“The buffet breakfast was varied and delicious, offering a range of options that fueled my days perfectly.” view full review

Relaxing Hot Tubs

“The soothing hot tubs were a highlight, allowing me to unwind and recharge after long days on the slopes.” view full review

Perfect Ski Storage

“The well-equipped ski storage area made it incredibly convenient to store my gear without dragging it back to my room.” view full review

General

No smoking on site
Wi-Fi
No parking
Safe deposit box
Concierge desk
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Locker room
Ski storage
Allergy-free rooms
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Water sports
Skiing
Hiking
Horseback riding
Cycling
Tennis court
Golf course
Archery
Sports trainer

Guest Parking

Electric kettle

Services

Paid shuttle service
Pet amenities available
Room service
Housekeeping
Ski equipment hire
Laundry
Ski pass vendor
Tours/Ticket assistance
Grocery shopping service
Welcome drink

Dining

Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Fax/Photocopying

Children

Babysitting/Child services
Playpen
Children's menu

Spa & Leisure

Jacuzzi

Room features

Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Parquet floor

Location

Matterstrasse 23, Zermatt, Switzerland, 3920

Map view

street view

Matterstrasse 23, Zermatt, Switzerland, 3920

City landmarks

ZermattSwitzerland

The Matterhorn

2.0 km

Church

Kapelle Winkelmatten "Zur Heiligen Familie"

1.3 km

Sunnegga

2.5 km

Moosstrasse

Gorner Gorge

1.9 km

Ski Area

Wolli park for beginners Sunnegga

1.9 km

Theme Park

Forest Fun-Park Zermatt

1.4 km

Church

Kapelle Blatten "Maria Rosenkranzkonigin"

1.8 km

Garden

Ricola Herb Garden

2.0 km

Beach

Leisee

2.7 km

Beach

Grunsee

3.2 km

Ski Area

Gornergrat

5.0 km

Garden

Dossen Glacier Garden

3.3 km

Church

Kapelle Riffelberg "Bruder Klaus"

3.4 km

3920 Zermatt

Grindjisee

3.3 km

Bridge

Hangebrucke

3.4 km

Zmutt Glacier

3.2 km

Nearby

Museum

Matterhorn Museum

490 m

Cemetery

Mountaineer's Cemetery

490 m

Church

St Peter's English Church

500 m

Bridge

Photopoint Kirchbrucke bridge

420 m

Church

Parish Church of St. Mauritius

530 m

Bahnhofstrasse

Walk of Climb

440 m

Hinterdorfstrasse 25

Hinterdorfstrasse

330 m

Stellisee 3920 Zermatt

Stellisee

530 m

Hohbalmen

450 m

Castor Mountain

450 m

Seilerwiesenstrasse 9

Obere Matten playground no. 1

410 m

Murmeli Brunnen

330 m

Triftbachstrasse 7

Bergfuhrerdenkmal

400 m

Denner Partner

430 m

Restaurants

Chalet da Giuseppe

30 m

Vispastrasse 26

Zermama Bistro

0 m

Matterstrasse 23

Fuchs Bistro and Bakery

120 m

Getwingstrasse 24 3920 Zermatt

L'Atelier Grandsire

140 m

Getwingstrasse 20

National Stubli

100 m

Matterstrasse 39 3920 Zermatt

La Barrique

120 m

Vispastrasse 10 Hotel Perren

Restaurant Alpenroyal

430 m

Riedweg 96

Parnass Restaurant

200 m

Vispastrasse 4 Hotel Parnass

Christiania Restaurant

320 m

Wiestistrasse 7

Reviews and Ratings

Feedback from previous guests about their experience.

86%

liked the hotel and would stay again

Spa/hot tub

Breathtaking view

Pricey services

High dining costs

8.6/10

Great

Rooms

8.8

Location

9.5

Service

8.5

Dining

7.8

5/5 based on 209 reviews

#28 of 107 hotels in Zermatt based on Tripadvisor

John

United States, April 2024

8.8/10

I felt like I hit the jackpot with this hotel. The stunning view of Matterhorn from my room was breathtaking, and the private spa/hot tub made the experience even more luxurious. Enjoying fondue on the balcony while wrapped in the fluffiest robes was pure bliss. However, the price tag is on the higher end.

Rooms

9.0

My room had a stunning view of Matterhorn and came with the added bonus of an individual spa/hot tub for up to four people. The room could be opened without any noise impact and even had a personal fondue set for the ultimate cozy experience on the balcony with those ginormous fluffy robes!

Service

8.0

The service here was just what you need when you're hitting the slopes, catering to skiers and being attentive to our every need. The staff was super friendly and warmful, making us feel truly cared for. The only downside is the price for some services can add up quickly.

Location

9.0

The location of this hotel is a dream come true. It's lined with boutique shops, hotels, and restaurants, offering a vibrant atmosphere. The close proximity to the Sunnegga Bahn and other transport links, coupled with the fantastic view of Matterhorn, makes it a perfect base for any traveler. The only issue may be the slightly higher price for such prime location.

Dining

9.0

The dining experience here was above and beyond my expectations. Not only did the options taste great, but I also received a sweet surprise of Läderach heart-shaped chocolates on Valentine's morning. The golden malted waffles were a standout treat. However, the prices for certain dining choices were a bit steep.

Facilities

9.0

The facilities are top-notch here, with everything you could wish for to enhance your stay. From room service to laundry and shuttle services, they have it all. The only downside is that some services might come at an additional cost, so keep an eye on the charges.

Spa/hot tub

Pricey services

Jessica

United Kingdom, February 2024

8.2/10

The hotel is nestled in a wonderful Zermatt location, just a short walk away from the train station, where we enjoyed complementary coffee and tea. The rooms, although some are under construction, were very clean, cozy, and offered breathtaking views of the Matterhorn. The service from the genuinely friendly and helpful staff was exceptional, making our stay even more delightful. The dining, although delicious, now includes a 25 CHF per person charge. Overall, a great value for the location and amenities provided.

Rooms

8.0

The rooms, although some are under construction, were very clean, cozy, and offered breathtaking views of the Matterhorn.

Service

9.0

The service from the genuinely friendly and helpful staff was exceptional.

Location

9.0

The hotel is nestled in a wonderful Zermatt location, just a short walk away from the train station, where we enjoyed complementary coffee and tea.

Dining

7.0

The dining, although delicious, now includes a 25 CHF per person charge.

Facilities

Various facilities available to enhance the stay.

George

United States, February 2024

8.4/10

I loved staying at this hotel! The rooms were cozy and had my very own fondue set to enjoy on the balcony, plus those fluffy robes were just amazing. The bed was so comfortable, and it was a pleasant surprise to see it always made when I returned from Apres, complete with a chocolate treat on my pillow. However, the room did get a bit too hot at times without individual temperature control.

Rooms

8.0

The rooms were simple and cozy, with all the comforts I needed.

Service

9.0

The service was outstanding! They even prepared breakfast bags for my early departure, and the staff were lovely and very welcoming.

Location

10.0

The location was perfect, right next to the lifts and bus stops, and just a short walk to the center of town.

Dining

6.0

The dining options were very basic with limited choices, but the hotel made up for it with other great amenities.

Facilities

9.0

The facilities were top-notch, with everything from room service to ski equipment hire available.

Guy

United Kingdom, January 2024

9.4/10

The hotel offers amazing rooms with views of the Matterhorn and the river that runs through town. The service was exceptional, especially during the busy Easter Holiday time. The location is unbeatable, just opposite one of the main Zermatt lifts. The dining experience was excellent, catering to everyone's tastes. Overall, a top choice for a memorable stay.

Rooms

10.0

The rooms were amazing, offering stunning views of the Matterhorn and the river.

Service

9.0

The staff was not only friendly but went above and beyond, even offering to book restaurants and assisting with luggage.

Location

10.0

The hotel's location is second to none, just opposite one of the main Zermatt lifts.

Dining

9.0

The dining experience was superb, with fresh and tailored meals that pleased everyone.

Facilities

9.0

The hotel offers top-notch facilities to enhance your stay.

Tommy

United Kingdom, December 2023

8.4/10

The hotel offers comfortable, fresh rooms with a Matterhorn view, very clean, and cozy beds and pillows. The service was mixed with helpful and friendly staff but lacking enthusiasm in answering questions. The location is fantastic with fantastic views of the Matterhorn, although carrying large luggage might require using the shuttle or taxi. The dining experience was good with adequate options, although there is now an additional charge. The facilities are well-maintained and include a natural wood sauna.

Rooms

9.0

The rooms were very clean and comfortable with a Matterhorn view.

Service

7.0

The staff were really friendly and helpful, but had zero interest in answering questions.

Location

9.0

The location is just perfect with a fantastic view of the Matterhorn, close to mountain train stations.

Dining

8.0

The dining was very good with a variety of options, but now incurring an extra charge.

Facilities

9.0

The facilities include a natural wood sauna and were well-maintained.

scenic view

lack of enthusiasm

George

United States, November 2023

9.0/10

My stay at the hotel was incredible! The room had a truly exceptional view of the Matterhorn, and I was lucky to be upgraded to a room facing this majestic mountain. The room was so comfortable, making my stay even more enjoyable. However, it was disappointing that the effective Matterhorn view was missing.

Rooms

9.0

The room had a truly exceptional view of the Matterhorn and was so comfortable.

Service

9.0

The service was top-notch, with the staff being very friendly and attentive. They made me feel welcome throughout my stay.

Location

10.0

The hotel's location was perfect, right next to the lifts and bus stops, and only a short walk to the center. It couldn’t have been more convenient.

Dining

8.0

The dining experience was very good, with a nice selection of cereals, muesli, ham, cheeses, and breads. The Läderach heart-shaped chocolates added a sweet touch to start the day.

Facilities

9.0

The facilities were fantastic, offering everything I needed for a comfortable stay.

Exceptional view

Missing effective Matterhorn view